Our partners

Combining Wray Castle’s 65+ years’ experience training the telecoms world with a highly experienced executive team with decades of experience in senior leadership positions across the ICT and Telecoms industry in the region, Wray Castle Africa is uniquely placed to help both identify the skills gaps and build the learning programmes they need to thrive.

The Chartered Management Institute (CMI) is the only organisation that can award Chartered Manager status, the highest accolade for managers and leaders. For 75 years, we have inspired modern managers to become successful, confident leaders.

We have a 3 year Service Culture plan which will help or clients: Create and embed a service culture Improve performance of the entire workforce which will result in<br /> - Improved quality of customer experiences<br /> - Build the employee morale and teamwork<br /> - Promote customer centricity amongst all 3,000 employees and improve overall customer experience<br /> - Reduce number of complaints, increase speed and efficiency Build a brand around the customer experience</p> <p>Additionally, our process will help deliver excellent financial services efficiently using our Proven Process for Delivering a Service Culture and supported by an empowered and motivated staff. Follow link to see John Tschohl presentation on the service culture plan.